PayByPlateMA Applications And Forms

Q: Which form should I choose?

Update account details → Account Update Form Change payment option → Payment Option Change Form Close your account → Close Account Form Dispute a charge → Appeal Form Request a formal hearing → Hearing Form Rental/lease reassignment → Lease/Rental Reassignment Form

PayByPlateMA Applications & Forms helps you access the most common account and billing documents in one place. Choose the form you need, download it, print it, and submit your completed request to EZDriveMA. This page also explains what each document is for and how to send it correctly.

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Table of Contents

What is this Forms & Applications page?

This page includes official documents used for common requests such as updating account details, changing payment options, closing an account, and disputing invoices. Instead of calling for every request, you can submit the correct Pay By Plate MA form with your information and signature.

You can use these documents to:

🔵Update or correct account information

🔵Change how payments are handled on your account

🔵Request account closure (with refund if applicable)

🔵Appeal a charge or request a formal hearing

🔵 Reassign toll transactions for lease/rental cases (rental/lease companies only)

How to Download and Submit a Form

Select the form you need from the list below.
Download and print it.
Fill out the required sections and sign the form.
Send it to EZDriveMA by mail or fax using the contact details below.

Note: Many documents are PDF files. If a form doesn’t open correctly in your browser, you may need a free PDF reader.

Where to Mail or Fax Your Form

📞 EZDriveMA Customer Service Center
27 Midstate Drive Auburn, MA 01501-1800
📞 Fax: (508) 786-5222

PayByPlateMA Forms and What They’re Used For

Account Update Form

Update or correct information on your Pay By Plate MA account.

Payment Option Change Form

Switch your payment option for your registered account.

Close Account Form

Request to close your Pay By Plate MA Registered Account. After a short processing period (to ensure tolls have been posted and any open charges are paid), any remaining balance may be refunded if applicable.

Appeal Form

Request a review of a Pay By Plate MA charge posted to your account.

Hearing Form

Ask for a formal hearing if you want to dispute an invoice.

Lease/Rental Reassignment Form

For rental/lease companies only. Reassign toll transactions to the correct renter/lessee.

Registered Account Application

Use this application to request a Pay By Plate MA Registered Account. You may also be able to sign up online.

EZDriveMA Terms & Conditions

Review the official terms and conditions that apply to EZDriveMA and related services.

Helpful Tips Before You Send

Double-check your details before submitting (small typos can delay processing).
Make sure the form is signed.
Keep a copy for your records (photo, scan, or printed copy).
If faxing, confirm all pages were sent successfully.
If your request is about an invoice or dispute, include any details the form asks for.

FAQs – Frequently Asked Questions

Do I need software to open these forms?

Some documents are PDF files. If your browser doesn’t display them properly, use a free PDF reader.

Can I email my form instead of mailing or faxing it?

This page is intended for mail or fax submission. If email is allowed for a specific request, it is usually mentioned in that form’s instructions.

Which form should I choose?

Update account details → Account Update Form
Change payment option → Payment Option Change Form
Close your account → Close Account Form
Dispute a charge → Appeal Form
Request a formal hearing → Hearing Form
Rental/lease reassignment → Lease/Rental Reassignment Form

What happens after I request to close my account?

EZDriveMA reviews the request after a short waiting period to ensure all tolls have been posted and any unpaid charges are cleared. If a balance remains, it may be refunded when applicable.

I’m a rental company—can I use the reassignment form for any vehicle?

This form is designed for rental/lease companies to assign toll transactions to the correct renter/lessee. Enter the renter/lessee details carefully to avoid delays.

Robin Tearaia has 17+ years of experience writing about digital toll payment systems across the US. She has personally used PayByPlateMA and EZDriveMA extensively and is dedicated to helping drivers navigate electronic tolling with accurate, current information.

Question not covered here? Drop a comment — happy to help.

Disclaimer: This site is for educational and informational purposes. Not affiliated with, endorsed by, or sponsored by EZDriveMA or the Commonwealth of Massachusetts. For official services: www.ezdrivema.com.